Hardware and Software Requirements

These specifications are intended solely for the usage of the Origination modules in Temenos Infinity.

The following specifications apply to both the test and production environments for an institution. It is advised that an institution’s test environment meets, as closely as possible, the same hardware/software requirements as their production environment.

For additional information regarding which versions of required software are compatible with the different releases of Temenos Infinity, please see the Temenos Infinity Supported Software document available on the Temenos Client Portal.

Server Hardware Recommendations

The following hardware recommendations have been based on the assumption that the designated servers are not shared with any additional high-volume, high-performance web applications. These specifications are a recommendation only, and are subject to change based on individual customer business requirements and infrastructure needs.

These specifications are for the usage of the loan and account origination modules in Temenos Infinity. For use of Temenos Infinity for other purposes please contact [email protected].

The Total Monthly Loan Volume represents the total number of applications that are decisioned in any given month from all channels, including indirect channels.

Total Monthly Loan Volume Less than 1,000

Total Monthly Loan Volume Between
1,000 - 5,000

Tota Monthly Loan Volume Between 5,000 - 10,000

Total Monthly Loan Volume Between 10,000 - 30,000

Database Server #1

Processing

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

16 GB

32 GB

64 GB

Free Disk Space

120 GB

240 GB

500 GB

Database Server #2

Processing

Not Required

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

Not Required

64 GB

Free Disk Space

Not Required

500 GB

Web Server

Processing

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

8 GB

16 GB

32 GB

Free Disk Space

40 GB

Web Server #2

Processing

Not Required

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

Not Required

32 GB

Free Disk Space

Not Required

40 GB

Web Server #3

Processing

Not Required

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

Not Required

32 GB

Free Disk Space

Not Required

40 GB

Application Server

Processing

Combined with Web Server

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

Combined with Web Server

16 GB

Free Disk Space

Combined with Web Server

40 GB

Application Server #2

Processing

Not Required

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

Not Required

16 GB

Free Disk Space

Not Required

40 GB

Application Server #3

Processing

Not Required

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

Not Required

16 GB

Free Disk Space

Not Required

40 GB

Public Web Server (Optional)

Processing

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

4 GB

8 GB

Free Disk Space

20 GB

Public Web Server #2 (Optional)

Processing

Not Required

Quad Core 2.5 GHz or

Intel Xeon 2.4 GHz

800 MHz front side bus

2 MB L2 cache

Memory

Not Required

8 GB

Free Disk Space

Not Required

20 GB

There are differences in the minimum requirements for an IMM server and a Temenos Infinity server; therefore, if an IMM server is combined with any Temenos Infinity server, the “higher” server configuration is required.

It is highly recommended that IMM is installed on a separate server.

	Less than 10,000	10,000 or more
IMM Server #1
Processing	Quad Core 2.5 GHz or Intel Xeon 2.4 GHz 800 MHz front side bus 2 MB L2 cache	Quad Core 2.5 GHz or Intel Xeon 2.4 GHz 800 MHz front side bus 2 MB L2 cache
Memory	8 GB	8 GB
Free Disk Space	80 GB	80 GB
IMM Server #2
Processing	Not Required	Quad Core 2.5 GHz or Intel Xeon 2.4 GHz 800 MHz front side bus 2 MB L2 cache
Memory	Not Required	8 GB
Free Disk Space	Not Required	80 GB

Temenos permits the use of other applications on the same database/web server as long as the resource requirements of these other applications do not negatively impact Temenos Infinity in any way. Each customer is responsible for ensuring that all other applications sharing the database/web servers support the minimum server software requirements for Temenos Infinity (including but not limited to IIS version, .NET Framework version, Component Services version, etc.). Each customer also agrees to make no deviations from the Standard Temenos Infinity installation steps for the purposes of supporting other applications or support issues resulting from these changes may be billable.

Implementation projects often require two databases to be online at the same time. Customers must be prepared to accommodate 2x the Free Disk Space requirements identified above for the Database Server. This is not a permanent requirement and only needs to be accommodated during the life of an implementation project.

Customers with 10 or few users can utilize a single server setup, and follow the guidelines for the combined Database, and Web/Application Server hardware specifications.

Certain Release/Edition/Platforms of Windows support a maximum of 4GB RAM. In order to implement more than 4 GB RAM, customer must use a compatible Windows Release/Edition/Platform. See http://msdn.microsoft.com/en-us/library/aa366778%28v=vs.85%29.aspx for more information.

By default SQL server's configured memory consumption is not restricted. A maximum SQL server memory utilization restriction is required for customers that are utilizing a single server configuration. The SQL Server memory maximum usage should be set to the minimum allocation for a Database server installation as noted above. The server is also required to have additional free memory for the minimum requirement for a Web/Application noted above. Please follow the Microsoft guidelines to configure the max server memory usage.
https://docs.microsoft.com/en-us/sql/database-engine/configure-windows/server-memory-server-configuration-options?view=sql-server-2017

Server Software Requirements

Database Server

The Windows Server Operating System for either 32 or 64 bit.

The Microsoft SQL Server database software for either 32 or 64 bit.

(3) databases are created on the database server:

Temenos Infinity database
Reporting Services
Reporting Services Temp

Reporting Services is a requirement, however it does not need to be installed on the Database Server. It may be installed on the Web, App or another server in your network.

Web / Application / Public Servers

Microsoft Windows Operating System for either 32 or 64 bit.

Microsoft .NET Framework 4.7.2 or higher.

Microsoft Visual C++ Redistributable 2015 32 bit.

Internet Information Services.

Enable the following:

Common HTTP Features
- HTTP Errors
- Static Content
- HTTP Redirection
Health and Diagnostics
- HTTP Logging
- Custom Logging
- Logging Tools
- ODBC Logging
- Request Monitor
- Tracing
ASP
ASP.net 3.5+
.Net Extensibility 3.5+
ISAPI Extensions
ISAPI Filters
Security, Basic Authentication
Security, Windows Authentication
IIS
- IIS Management Console
- IIS 6 Management Compatibility
- IIS 6 Metabase Compatibility
- IIS 6 WMI Compatibility
- IIS 6 Scripting Tools
- IIS Management Scripts and Tools

Performance
- Static Content Compression
WCF
- HTTP Activation
- TCP Activation
- TCP Port Sharing

Windows Installer 3.1 or higher.

Component services.

Not required on Public server.

Microsoft SQL Server Command Line Utilities.

Not required on Public server.

ODBC 11 Driver for SQL Server.

Not required on Public server.

Test and production installations of Temenos Infinity must utilize separate DMZ servers for hosting DMZ services.

Temenos is not responsible for the purchase and/or the cost of the required Hardware/Software.

Customers should ensure that their firewall allows outbound HTTPS traffic (port 443) to the URL https://services.akcelerant.com. This URL is a web service hosted by Temenos and facilitates several services used by our application (Routing number validation, InstallShield updates and Usage Monitor).

Client Hardware and Software Requirements

Minimum Client Hardware and Software Requirements

Dual Core 2+ GHz processor. 2 GB RAM is required.

Client machine must have 2 GB of RAM free above and beyond the RAM being used for the operating system, and for commonly used applications. For example, a machine having 4 GB of total RAM might have 2 GB used by the OS and common applications, but still has 2 GB free for Temenos Infinity.

The Microsoft Windows Operating System for either 32 or 64 bit.

Temenos Infinity supports the Microsoft Internet Explorer and Edge browsers.

Other browsers, such as Google Chrome, support Temenos Infinity however, full functionality has not been tested by Temenos.

Temenos Infinity does not support the Windows 8 App version of Internet Explorer.

Microsoft Office is required for exporting data to Microsoft Excel.

Microsoft .NET Framework 4.7.2 or higher.

Microsoft Visual C++ Redistributable 2015 32 bit.

Temenos Infinity website in “Trusted Sites” IE Security zone with all Active X options enabled.

If it is required that all ActiveX downloads are signed for security purposes, set the security level to Medium in Internet Explorer Trusted Sites. Click the Custom level button to change the “Download signed ActiveX controls” setting from Prompt to Enable and the “Initialize and script ActiveX controls not marked as safe for scripting” setting from Disable to Enable. This allows the required ActiveX controls to work.

When the security level is set to Medium in Internet Explorer Trusted Sites, the “User Authentication” setting is set to Automatic login only in Intranet zone, which prompts the user to log in to any non-trusted intranet website using their Windows credentials. To prevent users from being prompted for their credentials, change this setting back to Automatic logon with current user name and password.

Adobe Acrobat Reader is required for document generation.

The IMM connector is not compatible with Bluepoint software for signature pads.